Integrated Report  
2024
Integrated Report

 

   Annual Report Resume (spanish version)
xlsx, 285KB, se abre en una nueva ventana   Communities
 xlsx, 285KB, se abre en una nueva ventana  Corporate governance
 xlsx, 285KB, se abre en una nueva ventana  Customers
 xlsx, 285KB, se abre en una nueva ventana  Financial results
 xlsx, 285KB, se abre en una nueva ventana  Financing
 xlsx, 285KB, se abre en una nueva ventana  General information
 xlsx, 285KB, se abre en una nueva ventana  Persons
 xlsx, 285KB, se abre en una nueva ventana  Risks
 xlsx, 285KB, se abre en una nueva ventana  Sustainability
 xlsx, 285KB, se abre en una nueva ventana  Water management
Integrated Report
2023
Integrated Report
2022
Integrated Report
2021
Integrated Report
2020
Integrated Report
2019
Integrated Report
Annual Report 2015 (PDF, 4.3MB, opens in a new window)  
2018
Integrated Report
Annual Report 2015 (PDF, 4.3MB, opens in a new window)  
2017
Annual Report

Relevant Events of the Year

  • A change in the vision, from a linear to a circular economy, along with the construction of the Gran Santiago Biofactory, the first of its kind in the water utility industry in the world.
  • ISO 37.001 Certification of Anti-Corruption in Aguas Andinas, Aguas Cordillera and Aguas Manquehue.
  • Selected to be a component of the FTSE4Good Emerging Index.
  • Certified as a Family Friendly Company.
  • Obtaining the Energy Efficiency Seal from the Ministry of Economy, Gold category.
  • Honorable mention in the 2017 ProHumana ranking.
  • ProPyme seal.
  • Winner of the ALAS20 Company Award.
  • First Place in the ALAS20 Leading Company Sustainability category.
  • Second Place in the ALAS20 categories of Leading Company in Corporate Governance and Leading Company in Investor Relations.
  • Selected to be a component of the Dow Jones Sustainability Index (DJSI) Emerging Markets and Chile for the third consecutive year.

Download Annual Report 2017

Annual Report 2015 (PDF, 4.3MB, opens in a new window)  
2016
Annual Report

Relevant Events of the Year

  • The Aguas Andes Board of Directors is renewed
  • Narcíso Berberana assumes his role as CEO
  • The strategy "Santiago deserves a 7" evolves
  • 2nd year as part of the Dow Jones Sustainability Indices
  • 8th place for Aguas Andinas in the PROHumana 2016 Ranking, obtaining a bronze medal
  • Aguas Andinas wins the Rosalino Fuentes Silva 2015 Award for safety and occupational health issues
  • 4th company in Chile to be certified under the Iguala Standard
  • A new donation policy is developed that defines and regulates Aguas Andinas donations to third parties
  • A new compendium on best practices adopted by the Company on corporate governance was published
  • A new complaints channel was added to the corporate website
  • 64 thousand new customers incorporated without affecting the quality of supply
  • 6,892 account payment centers were consolidated to provide more payment alternatives and better customer service
  • The Customer Counsel is created to enhance dialogue with customers, resolving conflicts they may have with the Company
  • 167,293 clients with subsidies were granted by the State of Chile with active participation by the Company
  • Approximately 440,000 people benefit from the important social integration work carried out through the RPW program
  • A new relationship with suppliers was implemented
  • 3 prototypes have been made in the new Water Lab-Recoleta innovation space
  • 78%% of employees in the Aguas Andinas Group have been trained during the year
  • 45.2 GWh of the energy used by the company came from renewable sources.
  • 112.978 billion pesos invested to ensure the sustainability of the Company and the efficient management of services

Download Annual Report 2016

Annual Report 2015 (PDF, 4.3MB, opens in a new window)  
2015
Annual Report

Relevant Events of the Year

  • Entrance into the Dow Jones Sustainability Index Emerging Markets and Dow Jones Sustainability Index Chile: Aguas Andinas joined the Dow Jones Sustainability Index for Emerging Markets, making it one of three Chilean companies entering this reputed indicator in 2015. This indicator measures the performance of the top 10% of each industry. The Company also entered the Dow Jones Sustainability Index Chile, the first sustainability index of the Santiago Stock Exchange, which included only 12 companies in the country.
  • The customer at the center: With the launch of the 2015-2020 Client Strategy, Aguas Andinas began developing major initiatives with a focus on its clients and the city of Santiago.
  • Efficient tariffs, maintained over time: In 2015 the new tariff period began for Aguas Andinas, which kept tariffs for clients constant in real terms. Note that these values are among the lowest in Chile and the world.
  • Historic investment: 127 billion pesos was Aguas Group’ investment in 2015, making it the second year with increased investment in the Company’s recent history. The investment plan focused on investments in potable water production and distribution and increasing the capacity of the El Trebal-Mapocho sewage treatment plant.
  • Effective drought management: Even though the Santiago Basin experienced its sixth consecutive year of drought, the supply of potable water is ensured for all inhabitants of the Metropolitan Region, thanks to Aguas Andinas’ efficient management, investments, and a coordinated effort with stakeholders of the Maipo River.

Download Annual Report 2015

Annual Report 2014 (PDF, 7.2MB, opens in a new window)  
2014
Annual Report

Relevant Events of the Year

  • Greater autonomy: Thanks to a strong investment, we have raised the potable water reserves of Gran Santiago, elevating the autonomy of the system from 6 to 9 hours.
  • Good drought management: For the fifth consecutive year, we have successfully, and comprehensively, managed the lack of rain in the Santiago Basin, assuring a supply of potable water to all its inhabitants.
  • Culmination of the Tariff Regulation Process 2015-2020: An agreement was achieved with the SISS in order to maintain company rates/tariffs in real terms, which will stimulate our operational efficiency.
  • External Recognition: In 2014 we were recognized by several different corporate rankings, such as: Procalidad, Universidad de Los Andes' innovative companies, PROhumana and the Merco Index of corporate reputation.
  • Advances in the Crime Prevention Model: In 2014, the implementation of the work done by the legal team of Aguas Andinas, has begun.

Download Annual Report 2014

Annual Report 2013 (PDF, 83.3MB, opens in a new window)  
2013
Annual Report

Relevant Events of the Year

  • Mudslides in the Maipo River and fracturing of the matrix at the start of the year, which tested us transversally to reestablish supplies quickly.
  • Launch of the Ariete project, which seeks to introduce improvements in all the emergencies management procedures, including the construction of security works to ensure the continuity of supplies.
  • Successful placement of bonds for a total of UF 2.0 million in order to finance our company’s investments.
  • Coordinated work plan for facing the water shortage that affects the Metropolitan Region.
  • We granted financing to 96 projects with the competitive funds program, benefiting residents of the districts of Padre Hurtado, Maipú, Pudahuel and Tiltil.
  • More than 76,500 hours invested in the training of our employees.
  • 100% coverage of sewage treatment, thanks to the operation of the new Mapocho plant which places us at the level of the most developed world capitals.

Download Annual Report 2013

Annual Report 2012 (PDF, 3.8MB, opens in a new window)  
2012
Annual Report

Relevant Events of the Year

  • In March, Aguas Andinas was chosen among the 10 companies of greatest credibility in the Corporate Transparency Report prepared by the Universidad del Desarrollo.
  • In May, Aguas Andinas was distinguished as the company of greatest creation of value 2011 in the Large Caps category, by Banco Santander and Capital magazine.
  • In June, Aguas Andinas was awarded first place in the ranking EVA Business Performance 2012 prepared by Econsult and Qué Pasa magazine.
  • In June also, Aguas Andinas received the prestigious Best Company Prize, awarded by ICARE (Instituto Chileno de Administración Racional de Empresas), a Chilean business organization, being the highest distinction ever received by Aguas Andinas.
  • In October, DUOC UC awarded us the distinction of Human Capital for Chile 2012, for the contribution to the development of its students and technical-professional education in the country.
  • In November, the National Women’s Service (Servicio Nacional de la Mujer, SERNAM) distinguished us with the IGUALA seal for the incorporation of good labor practices in terms of equality of gender.

Download Annual Report 2012

Annual Report 2011 (PDF, 4.6MB, opens in a new window)  
2011
Annual Report

Relevant Events of the Year

  • New Shareholders: Following the sale by Corfo of most of its shares in our Company, new shareholders of good reputation entered during 2011, who have valued the knowledge we have of the sanitation sector.
  • Drought Committee Activated: A transversal committee of the different management areas, whose mission is to anticipate possible risks generated by a water shortage situation in the winter of 2012.
  • Standards That Distinguish Us: 100% water coverage, 98% in sewage and 86% in sewage treatment
  • Best Service Company: According to an image survey made by Adimark, the Aguas Group has been named as the best services company with the best historic results. 70% of those surveyed gave us a score of between 6 and 7 (out of 7)
  • 90% progress in Mapocho plant: With a total investment of 300 million dollars, Aguas Andinas is close to carry out its compromise of 100% sewage treatment in Metropolitan Region
  • Installation of Customer Strategic Plan (PEC)
  • Start-up of two modules of the Customers Strategic Plan, customer attention and work performance, which permit global and substantial improvements in the service provided to our customers.

Download Annual Report 2011

Annual Report 2010 (PDF, 6.9MB, opens in a new window)  
2010
Annual Report

Relevant Events of the Year

  • Clean Water in The Mapocho River: On March 30, we inaugurated the “Clean Urban Mapocho” Project, which decontaminates the river’s water during its flow through the city. A Bicentennial project that stands out as one of the country’s environmental milestones.
  • Top-Level Standards: 100% of potable water coverage, 98% in sewerage and 86% in sewage treatment.
  • Initiation of the Construction of the Mapocho Plant: This sewage treatment installation, which will be in operation in 2012, will permit us to comply with our commitment to decontaminate 100% of the wastewater generated in Greater Santiago.
  • Successful Bond Issue: Aguas Andinas achieved the lowest spread in history on its corporate bond issues on the Chilean market, reflecting the company’s financial strength.
  • New Controlling Partner: In June, Suez Environnement acquired 75% of Agbar, the company that holds 50.1% of the shares in Aguas Andinas through its participation in Inversiones Aguas Metropolitanas.
  • Fifth Tariff Process: In March, a new five-year tariff period commenced and will rule until February 2015.
  • Rapid Operating Response To The Earthquake: We maintained the continuity of our services to 95% of the clients in Santiago, whilst for the other 5% we re-established the service during the next few days

Download Annual Report 2010

Annual Report 2009 (PDF, 11.3MB, opens in a new window)  
2009
Annual Report

Relevant Events of the Year

  • Best rated. For the second year running, Aguas Andinas was rated the best basic services company according to the Image study undertaken by Adimark.
  • Standards that stand out 100% coverage in water. 97.87% in sewerage. 74.13% in sewage treatment.
  • Clean Urban Mapocho is almost a fact. With this, the Mapocho River, Santiago’s symbol, could unveil its decontaminated waters in 2010, Chile’s Bicentennial year.
  • CSP is initiated. Start-up of the Customer Strategic Plan, corporate plan for the next 3 years which implies a complete renewal of the computer platform that provides support to the customer service procedures, the incorporation of better practices and the consolidation of a corporate culture centered on the client.
  • Buin Maipo plant in operation. The Buin Maipo Sewage Treatment Plant came into operation. This plant decontaminates waste water from 55 thousand inhabitants.
  • Conclusion of the 5th setting of tariffs for Aguas Andinas. At year’s end, an agreement was reached with the Superintendence of Sanitation Services to cover the five-year period from 2010 to 2015.

Download Annual Report 2009

Annual Report 2008 (PDF, 11.4MB, opens in a new window)  
2008
Annual Report

Relevant Events of the Year

  • By means of the acquisition of 53.5% of its property, control of Empresa de Servicios Sanitarios de Los Lagos (ESSAL) was obtained.
  • Merger by absorption of the subsidiaries Aguas Cordillera S.A. and Aguas Los Dominicos S.A. (the former of the latter).
  • The Clean Urban Mapocho Project advanced by 37%. The first Virtual Commercial Branch of the Group was created.

Download Annual Report 2008

Annual Report 2007 (PDF, 19.0MB, opens in a new window)  
2007
Annual Report

Relevant Events of the Year

  • We initiated the construction works on the Clean Urban Mapocho Project on the approval of the Environmental Impact Study.
  • We renewed the ISO 9000, ISO 14000 and OHSAS 18000 for all the sanitation plants and all the scope of their activities, becoming the first sanitation company in the country to receive, jointly, all three certifications on its installations.
  • We carried out the merger of Commercial Orbi II S.A. and Aguas Cordillera S.A., taking a further step in the corporate simplification of the Group.

Download Annual Report 2007

Annual Report 2006 (PDF, 6.8MB, opens in a new window)  
2006
Annual Report

Relevant Events of the Year

  • The Aura Plan was initiated. This gives a new view of the Company and within it, we started the ADN focus on the customer program established to improve the quality of our attention.
  • We inaugurated the Aguas de Ramón Nature Park and began the construction of the Sewage Treatment Plant in Melipilla.
  • We obtained an ISO 9001 on the new customers in inclusion process.

Download Annual Report 2006

Annual Report 2005 (PDF, 5.8MB, opens in a new window)  
2005
Annual Report

Relevant Events of the Year

  • We receive the OHSAS certification for occupational safety and health.
  • We begin to equip the Aguas de Ramón Nature Park and put into operation the Talagante and Curacaví Sewage Treatment Plants.

Download Annual Report 2005

Annual Report 2004 (PDF, 4.8MB, opens in a new window)  
2004
Annual Report

Relevant Events of the Year

  • The outlying districts sewage treatment plants Valdivia de Paine and El Monte start operating.
  • A new organizational model for platform SAP is introduced.

Download Annual Report 2004

Annual Report 2003 (PDF, 6.9MB, opens in a new window)  
2003
Annual Report

Relevant Events of the Year

  • We begin operating the La Farfana Sewage Treatment Plant, the largest of its kind in Latin America.
  • We obtain the ISO 9000 certification for customer service.

Download Annual Report 2003

Annual Report 2002 (PDF, 8.5MB, opens in a new window)  
2002
Annual Report

Relevant Events of the Year

  • Inauguration of the most modern Operational Control System in Latin America.
  • Acquisition of the remaining 50% of Aguas Manquehue S.A.
  • Construction of the “Rambla Gaudí”, at the entrance to the Corporate Building.
  • Commencement of the Eureka Plan, intended to consolidate a network organization.
  • The new San José de Maipo and Paine Sewage Treatment Plants are inaugurated.

Download Annual Report 2002

Contact Us

Investor Relations
Email: [email protected]
          [email protected]
          [email protected]
          [email protected]

Shareholding and Promissory Notes

Email: [email protected]

Site Map

Copyright © Aguas Andinas S.A 2025

Corporate ESG Performance Corporate ESG Performance

Disclaimer

Aguas Andinas S.A. has translated its Financial Statements, Annual Report, Material Information, Corporate Governance Documents, and Shareholders Meeting documentation for the purpose of aiding investors with their investment decisions. These documents, however, have not been audited and do not have legal standing. For the official documents, please refer to the downloadable PDFs in Spanish.

Powered by Sitecore