In Aguas Andinas we are committed to the quality of life of people and the development of the country, delivering a quality service and product in a timely manner, by managing resources in an efficient manner, creating shared value, innovating in its processes, complying with legal and other applicable requirements, with the ultimate goal of going beyond water, managing resources in a sustainable manner.
To this end, we carry out our activities, based on the Management Systems of different aspects, with the following precepts:
- CUSTOMER-FOCUSED, permanently dedicated to improving the customer experience through the multiple communication channels, by fostering dialogue and guaranteeing a high quality service as well as a continuous provision.
- PROTECTING THE ENVIRONMENT, including the concept of Circular Economy in all our processes by reducing, recycling and reusing waste as well as the responsible use of natural resources, promoting the conservation of the environment in which we operate, the development of biodiversity and the reduction of the impact of our activities.
- IMPROVING ENERGY MANAGEMENT, by incorporating renewable sources and developing efficiency actions in the facilities, with the purpose of achieving energy sustainability throughout the entire water cycle.
- PROVIDING A CONTINUOUS SERVICE, Aiming to minimize the impact in case of major incidents, managing and monitoring the company's risks in a timely and coordinated manner.
- PROTECTING OUR WORKERS, strengthening the organizational culture in the concepts of self-care, through dialogue and participation of our workers, committed to generating preventive actions to secure the occupational health and safety of our staff and contractors.
- GENERATING AN INCLUSIVE ENVIRONMENT, guaranteeing a working environment free of discrimination, promoting equal opportunities and diversity, as well as promoting a balance between work and family.
- ENGAGING THE ENTIRE ORGANIZATION WITH THE VALUES OF THE COMPANY, and the culture of integrity, transparency and compliance it promotes, forbidding corruption in all its forms and encouraging confidential and reliable channels of communication and reporting open to workers and other stakeholders.
We understand our fundamental role in the functioning of the city, and in this regard, we understand the importance of integrating these principles in an overarching manner, into each of our daily activities, in order to continuously improve our processes and management, responding to the requirements of our stakeholders.
The specific guidelines of each Management System are detailed in its Specific Policies.
